Service level agreement
Response Times: When you request support for InOrbit, we commit to responding within 48 hours on business days from the time of your request. However, we aim to address your queries much sooner whenever possible.
Business Hours: Our support operating hours are Monday to Friday from 10:00 am to 4:00 pm AET (Australian Eastern Timezone). We observe closures on major holidays in New South Wales, Australia.
Support Channels: You can request support through the following channels:
Emailing our team: support@inorbit.io
Our support covers: (Support is available in English)
Assistance with installing and configuring InOrbit
Troubleshooting problems with InOrbit
Limited product training
Our support does not cover:
Phone support
Support for customers without a valid and active subscription
Assistance with apps other than InOrbit
Support in languages other than English
Support for customers on a free plan will be limited to a reasonable amount and frequency.
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